Frequently Asked Questions

Have questions? We have gathered some of the most common inquiries about our products, ordering process, and policies to help you find quick answers. If you do not see what you're looking for, feel free to contact our customer service team.

Shipping & Returns

How do I make a purchase?

Simply browse our collections, add your favorite products to your cart, and check out securely. Every order is packed with care from our U.S. warehouse.

How do I know if my order is confirmed?

Once your order is placed, you’ll receive a confirmation email with your details. A shipping notification with tracking will be sent as soon as your package is on its way.

Can I change my shipping address after placing my order?

If your order hasn’t shipped yet, we’ll gladly update the address for you. Just reach out to us at info@songofindia.com as soon as possible.

When Is My Credit Card Charged?

Your credit card will be charged at the time of checkout.

Shipping & Returns

Do you ship internationally?

Song of India ships within North America. Please note that all sales to Canada, Mexico, Alaska, and Hawaii are final. If you have any questions about placing an order, feel free to contact our customer service team.

When will my order shipped?

We normally process orders within 1–3 business days. If there’s a statutory holiday, processing may take 5–10 business days. Shipping times vary by location, but you’ll always receive a tracking link to follow your package.

What is your return policy?

We want you to feel completely at peace with your purchase. If something isn’t right, you may return or exchange your order within 15 days in its original condition and packaging.

How long will delivery take?

Most U.S. orders arrive within 3–7 business days after shipping. International orders may take 2–4 weeks depending on customs and other potential factors.

Products

Are your products natural and cruelty-free?

Yes. All of our incense, candles, oils, and décor are made with carefully chosen natural materials and are never tested on animals.

Where are your products made?

Our products are lovingly handcrafted in India by skilled artisans, using time-honored traditions passed down for generations, since 1932.

How should I use incense or fragrance oils safely?

How long will delivery take?

Most U.S. orders arrive within 3–7 business days after shipping. International orders may take 2–4 weeks depending on customs and other potential factors.

Customer Support

Didn’t find your answer?

We’re here to help. Contact us anytime through our Contact Us page and we’ll respond as quickly as possible.